Job Description

Roles and Responsibilities Maintain expert level of product knowledge and application. Helping and Motivating field team for Achieving customer complaints resolution TAT and deriving Customer satisfaction Closely Monitoring on Parameters 1) Beat Adherence, 2) Beat Productivity, 3) Complaint Assignment, 4) Freelancers Appointment 5) Service Center Appointment 6) Complaint Resolution TAT 7) Spare Availability 8) Outstanding Collection Presenting technical Presentation at various platforms and business meetings as per company need Involve in Techno commercial meetings for technical know how and presenting our product USPs Act on all customer complaint within specified TAT and provide proper resolution to derive customer satisfaction Analyze the complaints trend and propose effective improvements to avoid reoccurrence of repeated issues Resolve customer issues or difficulties in a manner that is consistent with the company mission values, and financial objectives.

Job Skills

Desired Candidate Profile

B.Tech  (Mechanical, Electrical, EC, EEE) + M.Tech.

Job Roles & Responsibilities

Operations.

2

Indore

Customer Support Services

Operations Supervisor

Permanent, Full time Job

Bachelor of Engineering

Master of Engineering/Technology

Any P.hd. Doctorate