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SV MANAGEMENT CONSULTANTS
Service ManagerPosted 25d ago
Aftersales Engineering Manager
SV MANAGEMENT CONSULTANTS Location
Gurugram, Haryana, India · Onsite
Work Mode
Onsite
Salary
₹20L – ₹25L
Experience
6-11 yrs
About the role
Aftersales Engineering professional specializing in technical support, service partner development, PDI quality management, and dealer operations, ensuring service quality, timely issue resolution, and TAT compliance.
Roles and Responsibilities
- Provide technical advice and expert support for complex repair activities to dealers/third parties.
- Assess, monitor, and improve the technical assessment and operational capacity (manpower, facility) of all service partners.
- Manage Pre-Delivery Inspection (PDI) quality and resolve all dealer operational concerns related to Work Quality and Manpower standards.
- Coordinate product and technical concerns with the Manufacturing Quality team, ensuring prompt resolution and adherence to Turnaround Time for the assigned territory.
- Strong communication and negotiation skills, with the ability to work cross-functionally.
- Proficiency in market research, financial forecasting, and budget management.
- Strong analytical and problem-solving skills, with a data-driven approach.
- Must have experience in After Market Service in Electric Vehicle (2 wheeler / 3 wheeler / 4 wheeler).