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SV MANAGEMENT CONSULTANTS
After Sales Service & RepairPosted 24d ago
Asst./Dy. Manager (After Sales Service) - Export Market
SV MANAGEMENT CONSULTANTS Location
Pune, Maharashtra, India · Onsite
Work Mode
Onsite
Salary
₹18L – ₹20L
Experience
7-12 yrs
About the role
The candidate will be looking after sales service activities of the product and will be responsible for Supporting Distributors & Customers in International markets. Responsible for handling failure of product, analysis of failure, spare part arrangement, follow-up & warranty management.
Roles and Responsibilities
- Hands on experience in After Sales Service function in an automobile industry in export market.
- Product support/ product improvements
- Product feedback from field
- Field & Plant Interface
- Warranty -FOC claims preparation & monitoring post replacement performance
- PDI of new vehicles
- Technical Literature - Field communication & Service circulars, technical bulletins
- New product seeding & field feedback - Monitoring & reporting to QC/ Production after failure analysis
- Training to IB technicians and Workshop Managers - Training at Central Training Center (CTC)
- Dealer Development- New distributor infrastructure development
- Field Visits -Visit to international market countries for critical complaints and product feedback
- Diploma/ Degree (Mechanical / Automobile/ Electrical)
- 8 to 10 Year Experience in Automobile Industry hands on experience in service (International markets)