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SV MANAGEMENT CONSULTANTS
Customer Success, Service & OperationsPosted 1mo ago
Customer Support Manager @ Multiple Location
SV MANAGEMENT CONSULTANTS Location
Kochi, Hyderabad, Ahmedabad · Onsite
Work Mode
Onsite
Salary
₹8L – ₹15L
Experience
5-10 yrs
About the role
Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines.
Roles and Responsibilities
Customer & Product Support -
- Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures
- Assistance in new product launch eventsin the region
Service Process-
- Adherence of Service Process Manual (SOP) at Dealership for uniform Process
- Ensuring warranty Process & timely dispatch of failed parts to FQC.
- Business Development
- Service Reach
- Diploma or Degree in Automobile / Mechanical Engineering.
- Experience in Field Service to understand the Field Service SOP
- Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience