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SV MANAGEMENT CONSULTANTS
Customer ServicePosted 24d ago
Service Manager (IB Service)
SV MANAGEMENT CONSULTANTS Location
Gurugram, Haryana, India · Onsite
Work Mode
Onsite
Salary
₹12L – ₹15L
Experience
3-8 yrs
About the role
- Experienced in Aftermarket Service, Parts Retail Network Development, and Workshop Business Growth.
- Skilled in dealer performance management, customer satisfaction, and KPI monitoring.
- Expertise in network expansion, complaint resolution, and technical training to improve service quality and equipment uptime.
Roles and Responsibilities
- Parts Retail Channel establishment- Identify strategic locations for EGPs and Parts Retailers & their branding as per norms.
- Improving workshop inflows.
- Taking initiative in assigned territory for the Aftermarket excellence creating differentiated offerings and ensuring Superior UPTIME .
- Assigning workshop wise Customer Satisfaction KPIs and execution of same.
- Review of dealer performance on KPI performance and action planning (both interim and long term) for improvements.
- Analyzing the reasons for customer dissatisfaction and ensuring all complaints are closed fast through dealer..
- Business development by opening new workshops and retail counters to expand network footprint.
- Formulate systems to assess the current level of network competency to handle products and plan for trainings to develop competency in handling product issues.
- MBA/B. tech With 3-8 Years of relevant experience
- Service Process
- Channel Management
- Export process & documentation